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Terms and Conditions

November 30, 2018 by admin

Terms and Conditions

Please read the following conditions carefully as they form the basis for acceptance of all bookings. These conditions apply to all holiday bookings made with Plancard Pty Ltd trading as Raine & Horne Merimbula  ACN 051 106 426, directly or through their agents, contractors or employees. Hereafter referred to as the company.

GST – is applicable and as required by the Australian Tax Office, has been included in the cost of services published in this brochure, currently 10%. Please Note that not all suppliers are required to be registered for GST and
It can not be assumed that the price automatically includes GST.

Direct Booking:
All bookings require balances to be paid 30 days prior to arrival.

Cancellation Policy: Bookings cancelled before 30 days of arrival are free of charge, bookings cancelled within 30 days of arrival are non-refundable.

Direct Online Booking
Payment & Cancellation as above.
Online service fee will be charged and credit card fees 1.5% for Visa and MasterCard.

PLEASE NOTE: The online booking policies of Third-Party Agencies and booking channels, such as and AirBNB will need to be adhered to. Our agency does not control the deposit or cancellation policies of these agents.

Credit Card Payments- surcharges apply to credit card payments: 1.3% for MasterCard and Visa.

Dishonoured Cheques- will incur a fee of $30 per cheque.

Amendment fee – a $120 fee will apply to any amendments to bookings. If the amendment involves changing properties, this will be treated as a cancellation and cancellation fees will apply, unless the company is able to re-let the accommodation for the same period of time.

Refunds – any claims for refunds must be made directly with the company. Only the company management can authorise refunds and only when approved by the supplier of accommodation or services. Refunds cannot be given for unused portions or components of a holiday, nor can components be substituted for alternative products.

For Pandemic terms please see separate annexure only valid for bookings taken after 1/11/2021 for bookings taken prior, these conditions apply.

Security Deposit – a credit card security deposit is required as property security upon check in. In the event no Credit Card details are available, the company reserves the right to use the credit card details provided at the time of booking or to request cash.
The company reserves the right to release any part of the security deposit for excess cleaning or repair costs for any damages.

Arrival and Departure times will be advised on your travel vouchers.

Brochure content and Validity – Rooms and scenes in the brochure are representative property types and resorts and are not necessarily the same as those supplied. Area maps are a guide and not to scale.
Descriptions of facilities and amenities shown are subject to change at any time.

The company has made every effort to ensure that content of any
marketing material is accurate at the time of print, but subject to any statutory liability which may not be excluded by law, the company is not liable for any error, omission, or inaccuracy of marketing content.

General Conditions – the accommodation is let to you for holiday purposes only for the period stated on your invoice. The number of occupants must not exceed the number stated on the invoice. The company cannot be responsible for actions taken by owners or agents of properties; this is out of our control however every reasonable effort will be made to offer alternative accommodation should this occur. Minimum night stay restrictions may apply. Packages are subject to individual conditions. Consideration must be given to neighbours and noise and behaviour must be kept to an acceptable level. In home units Strata Title by-laws and regulations must be observed. Pets are not permitted on the premises unless advised otherwise. No responsibility is taken for occupant’s personal property left on/in the property.

Pool – If the premises has a swimming pool the guest is responsible for pool safety and must keep all gates and doors leading to the pool area are locked, children must be supervised by an adult in the pool area.

The company nor anyone representing the company or whom it represents shall be liable for any death, loss, injury, accident, damage to personal property, misrepresentation, mechanical failure, delays or acts of god.

This product is provided by Plancard PtyLtd trading as Raine & Horne Merimbula.

Alternate methods of payments are available:

• Direct Debit: Raine & Horne Merimbula Trust (Use your booking number as the transfer description)
• Westpac BSB: 032 704  Account No: 225 714

Advise by email

• Cheque


Travel insurance is strongly recommended. We offer affordable travel insurance to guard against cancellation charges due to injury, illness and personal liability.

Enquire with your consultant.